With a powerful suite of analytic and predictive tools, 5M’s Comprehensive Reservation system is
designed to handle even the most high-paced operations with ease.
The booking process is the first step in maximizing efficiency and productivity for Transit Agencies and Transportation
Service Providers involved in paratransit service. Taking reservations arbitrarily and without adequate real-time awareness of available resources
can result in an uneven distribution of reservations over the course of daily operations; Invariably
resulting in undesirable routes and the inefficient utilization of resources.
Current routing systems allocate resources based on the highest peak loads, leading to periods of extreme resource utilization and low availability during peak high demand hours, and resulting in periods of high resource availability and low utilization during off-peak hours. The net result is rider dissatisfaction due to unreliable services, and a bad business economy for transit agencies and transportation service providers.
Most competing call taking reservation and scheduling software programs available on the market today rely on the “Single Trip Insertion” methodology, which does not evaluate multiple viable alternative pickup or drop-off times. Reservation systems which rely on Single Trip Insertion often fails to combine trips into shared rides because of slight deviations from pickup or drop off times between multiple riders in common locations. Because organizations using these less capable software solutions have already accepted their customer’s requested times without reconciling the request against trip-loading and available assets, they have no option but to task additional resources to these at the expense of reduced efficiency.